Have a question?

Frequently Asked Questions

Please see blow for answers to common questions from customers

Shipment Policy

Shipping Rate

Shipping rates are calculated based on the destination and the total order value. We aim to provide competitive and transparent shipping rates, ensuring you know the exact cost before completing your purchase. 

Free Shipping: For orders over $75, we are delighted to offer free international shipping, allowing you to enjoy our enchanting jewelry without any additional shipping charges.

Delivery Time

Rest assured that all the products showcased on our website are currently in stock and ready for immediate shipment. Once you place your order, we will promptly process it and ship it to you within 48 hours. Your satisfaction is our priority, and we strive to deliver your treasured jewelry pieces to your doorstep with efficiency and care.

Delivery times may vary depending on your location. Once your order is placed, we will provide you with an estimated delivery timeframe. Please note that delivery times can be subject to customs clearance and other external factors beyond our control.

As soon as your order is shipped, we will provide you with a tracking number. You can use this information to monitor the status of your package and stay informed about its journey to your doorstep.

Customs and Duties

Please be aware that international shipments may be subject to customs duties and taxes imposed by your country's regulations. Any additional fees are the responsibility of the customer.

Return Policy


We offer a 30-day return policy for your peace of mind. Your satisfaction is our priority, and we urge you to inspect your order upon delivery. If you discover any defects, damages, or receive the wrong item, please contact us immediately so we can promptly address the matter and ensure your complete satisfaction.

To be eligible for a return or exchange, all jewelry must be in their original condition, unworn, and with the original packaging. If you encounter any issues with your order, please notify us within 7 days of receiving your package.

Please note that customers are responsible for return/exchange shipping costs, and original shipping fees are non-refundable. We kindly ask that you take care when handling the jewelry to ensure it remains in pristine condition for a smooth return process.

Return Process

We offer a 30-day return policy for your peace of mind. If you encounter any issues with your order, please contact us at help@mintychocolate.com within 7 days of receiving it so that we can promptly assist you and make things right.

Upon acceptance of your return, Minty Chocolate Jewelry Store will provide you with a return shipping label and detailed instructions for sending your package back to us. Please note that we cannot accept items for return without prior authorization.

It is important to follow our return process to ensure a smooth and efficient return experience. If you wish to return a product, please contact us first to request a return. Items sent back to us without prior return authorization will not be accepted.

At Minty Chocolate Jewelry Store, we reserve the right to decline returns that do not meet our return policy requirements. We value the quality of our products and strive to maintain high standards for customer satisfaction.

If you have any questions or concerns about our return process, feel free to reach out to us at returns@mintychocolate.com. Your satisfaction is our priority, and we are here to assist you in making your return experience with Minty Chocolate Jewelry Store as seamless as possible.


After receiving your returned order, our Quality Assurance team will inspect and verify the item's condition. Returns are typically processed within five business days upon receipt of the item.

Refunds will be credited to the original form of payment used during the purchase. Alternatively, you may opt to receive store credit to use for future purchases.

Returns without an authorization number or refused delivery will not be accepted for refund. Engraved, personalized, altered, resized, or damaged items cannot be returned. Improperly packaged or uninsured items will be refused receipt. 

For any inquiries about our return process, please contact us at returns@mintychocolate.com. Your satisfaction is our priority, and we are here to make your return experience with Minty Chocolate Jewelry Store simple and hassle-free.

Non-Refundable Items

Please note that original shipping fees are non-refundable, and any personalized or custom-made items may not be eligible for returns unless there is a manufacturing defect.

Product Care

What materials are your jewelry pieces made of?

Our pieces are meticulously crafted using only the finest materials. S925 Sterling Pure Silver ensures enduring beauty and strength. Our 18K Gold Vermeil, a thick layer of genuine gold plated over sterling silver, combines the rich luster of gold with the durability of silver for lasting elegance.

How do I care for and maintain my jewelry pieces?

To preserve the beauty of your jewelry, we recommend avoiding contact with harsh chemicals and storing them in a clean, dry place when not in use. For detailed care instructions, refer to the care guide included with your purchase or visit our website's care section.

Are your jewelry pieces suitable for gifting?

Absolutely! Our jewelry pieces make wonderful gifts for your loved ones. Each piece comes beautifully packaged, making it an exquisite present for special occasions or cherished moments.

Do you offer a warranty on your jewelry pieces?

Yes, we stand behind the quality of our jewelry. All purchases are covered by a 1-year limited warranty against manufacturing defects.

Our recommendation is to refer to our website's jewelry care guide to properly maintain your jewelry. If you encounter any quality issues, you can send it back to us, and we will gladly assist with the replating process. Please note that you will be responsible for covering the shipping and fees associated with the return.

Still have questions?

For any questions or assistance with shipping, returns, or any inquiries, contact our customer support team at help@mintychocolate.com.Your satisfaction is our top priority, and we aim to provide an exceptional Minty Chocolate Jewelry experience with a prompt reply within 24 hours.